We're here to connect with you. Our goal is to respond to all emails within the warm embrace of 24 to 48 business hours.
After a brief processing time of 1 to 3 business days, your order's delivery time varies by location:
- Canada ⤔ 1-8 business days
- United States ⤔ 5-10 business days
- Europe ⤔ 8-12 business days
- Australia, New Zealand, and Oceania ⤔ 8-12 business days
- Latin America and the Caribbean ⤔ 8-12 business days
- Asia Pacific ⤔ 10-12 business days
- North Africa and the Middle East ⤔ 10-12 business days
- Sub-Saharan Africa ⤔ 10-12 business days
- Germany ⤔ 10-20 business days
Please note that these estimates exclude potential customs delays.
Your order confirmation email should reach you automatically upon placing an order. In case it's missing, check your spam folder as it might have landed there.
In the event that you exclusively provided your phone number during checkout, fear not! You can easily remedy this by visiting our customer login portal here, where you can seamlessly add your email for a comprehensive order experience.
Your tracking number is conveniently available in the order confirmation email. You can also track your order through our customer login portal here. Local orders may or may not include a tracking number based on your selected option, while all international orders come with tracking.
If your parcel is running fashionably late, reach out to us. We'll stay on top of things and liaise with the delivery service to get you updated.
Returning an item is hassle-free! You can either receive a credit in the form of an electronic gift card for NOIRKALA.COM or opt for an exchange of equal value. We accept returns within 30 days of receiving your order, provided the items are in their original condition. Remember to include your name and order number and take care of the return shipping charges. Ship it to:
CP29 BELOEIL BP BUREAU-CHEF
BELOEIL QC J3G 4S8
Once we receive and inspect your return, we'll swiftly process the exchange or credit (electronic gift card).
Discovering your ring size is a breeze! Simply refer to our sizing chart for guidance.
NOIR KĀLA exclusively operates online. However, you can find our products at select retailers. The addresses are available at the bottom of this page.
Regrettably, we don't offer in-person pickups. All orders will be shipped via post within the specified timeframes.
Great news! Sold-out products are generally back in stock within 2-3 months. However, sale items won't be restocked. Subscribe to alerts and our newsletter to be the first to know when they make a comeback.
For the lowdown on maintaining your jewelry's sparkle, peruse our maintenance guide.
At NOIR KĀLA, we take pride in crafting fine jewels from an array of enduring materials like 925 sterling silver, brass, 22k gold vermeil, and 22k gold plated on sterling silver, each piece meticulously handcrafted in Rajasthan with an unwavering commitment to quality and durability. For those seeking an organic touch, we offer sono wood, black wood, finally crafted in Bali.
As with any handmade treasures, slight variations may occur, adding a unique touch to your jewelry. To ensure their lasting beauty, treat them gently and store them in a safe place. Our Maintenance guide provides detailed care instructions for your convenience.
Our Pledge for One Year:
Every NOIR KĀLA jewel is backed by a one-year guarantee. In the rare event of a defect, we're here to assess and address the issue. If the concern stems from the crafting process, we're delighted to replace the item at no cost within 1 year from the date of purchase.
Flexibility is Key:
We understand that accidents happen or wear and tear are part of the journey. If, however, the breakage or defect results from accident, abuse, neglect, or normal wear and tear, we maintain flexibility. While we may not be able to offer free replacement in these instances, we're always here to assist and find an accurate resolution with you.
Vermeil and Gold Plating Assurance:
For gold plated or vermeil jewelry, we're transparent about the variability in durability. The plating isn't guaranteed, as its endurance hinges on factors such as use, adherence to care instructions, climate, skin type, and lifestyle. Find this information on our product sheets, Metal Guide, and Maintenance Guide for full transparency.
Wear your NOIR KĀLA jewels with confidence, knowing that we stand behind our craftsmanship and are here to make your experience as delightful as the jewelry you adorn.
1829 Avenue du Mont-Royal E, Montréal, QC H2H 1J2
6583A Rue St-Hubert, Montréal, QC H2S 2M5
1956 rue Beaubien Est, Montréal (QC) H2G 1M1
410 Rue Villeray, Montréal, QC H2R 1H3
136 Rue Richelieu, Saint-Jean-sur-Richelieu, QC J3B 6X4
25 Rue de la Perrière N, Boucherville, QC J4B 4W3
414 Rue Notre Dame, Joliette, QC J6E 3H4
56 Rue Wellington N, Sherbrooke, QC J1H 5B7
23, Place La Salle, Baie-Comeau
560 Chemin St-Jacques, Saint-Liguori, QC J0K 2X0
WORLDWIDE FREE SHIPPINGS
Orders over $200 qualify for free shipping!
We gladly accept returns for exchanges or gift-card
within a delay of 30 days.
EXTENDED 1-YEAR WARRANTY
We’re committed to the best. Delight in the benefits of an
extended 1-year warranty.